![]() ![]() If this is a gift return, be sure to tell the sales associate. Tell a sales associate that you want to return the item.Bring the item in the package it was delivered in and either your shipping confirmation email (printed or on mobile device) or the original credit card used for purchase to the store.Check your shipping confirmation email first. Note: For items marked “Mail only”, merchandise must be returned by mail. For example, a Gap Factory return can't be made at a Gap store. Factory store merchandise returns can't be accepted at other stores (including regular Gap or Banana Republic stores). For example, if you bought an item on, you can return it to a Gap Factory retail store, but not to a Banana Republic Factory store or a regular Gap Specialty store. People are tempted to buy a lot to only return it later," he said.For Gap Factory and Banana Republic Factory items, you can return merchandise purchased online to the appropriate Factory brand and store. "They're already discounting in stores to clear out products but, when there's heavy discounting, buyer's remorse goes up. Lowe's didn't provide a comment for the story. Walmart said it had nothing to share at this time. In some instances, when they determine it would be easier, some retailers advise customers to just keep or donate their return after issuing a refund. Rop said his company's clients are 100% considering offering the "keep it" option for returns this year, although he wouldn't disclose if any of his customers have implemented the "Keep it" returns policy yet. There is one other option for retailers to address returns while avoiding more product bloat and that's to consider a 'returnless return,' said Steve Rop, chief operating officer with goTRG, a firm that processes over 100 million returned items annually for companies like Wal-Mart, Amazon and Lowe's. With returns, for every dollar in returned merchandise, it costs a retailer between 15 cents to 30 cents to handle it," said Flickinger. "For every dollar in sales, a retailer's net profit is between a cent to five cents. They can't afford to take back even more of it." "Retailers are stuck with excess inventory of unprecedented levels. "It would be a smart strategic initiative," said Burt Flickinger, retail expert and managing director of retail consultancy Strategic Resource Group. So instead of piling returned merchandise onto this growing inventory heap, stores are considering just handing customers their money back and letting them hang onto the stuff they don't want. Now add on to that glut another category of product that stores have to deal with: returns. ![]() It's costing them tons of money to store it. ![]() In recent weeks, some of the biggest store chains, including Target, Walmart, Gap, American Eagle Outfitters and others have reported in their latest earnings calls that they have too much inventory of stuff ranging from workout clothes, spring-time jackets and hoodies to garden furniture and bulky kids' toys. The chaotic mix of record fuel prices and an unending supply chain crisis have retailers considering the unthinkable: Instead of returning your unwanted items, just keep them. The supply chain crisis has retailers considering the unthinkable: Instead of returning your unwanted items, just keep them. ![]()
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